6 Panel Poly Ripstop | HOPE
Return & Refund Policy
We want you to love your purchase! If you’re not completely satisfied, we’re here to help.
Returns
- Items can be returned within 30 days of the delivery date.
- Products must be unused, unwashed, and in original condition with all original packaging (if applicable).
- Proof of purchase (order confirmation or receipt) is required.
- We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
- Gift cards
- Final sale or clearance items
- Custom or personalized products (unless defective or damaged)
Refunds
- Once we receive and inspect your return:
- You will be notified of the approval or rejection of your refund.
- If approved, refunds will be issued to your original payment method within 5–10 business days.
- Shipping costs are non-refundable (unless the item was defective or incorrect).
- Processing times may vary depending on your payment provider.
Exchanges
- We only replace items if they are:
- Defective
- Damaged
- Incorrectly shipped
If you need an exchange, please contact us within 7 days of receiving your order.
Return Shipping
- Customers are responsible for return shipping costs unless the item is faulty or incorrect.
- We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.
- Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with photos of the product and packaging so we can resolve the issue quickly.
Contact Us
For any return or refund inquiries, please contact our support team.
Shipping Policy
Thank you for shopping with us! Below you’ll find everything you need to know about our shipping process.
Shipping Provider
We proudly ship all orders using Courier Guy, a trusted and reliable courier service to ensure your package arrives safely and on time.Processing Time
- Orders are processed within 1–3 business days (excluding weekends and public holidays).
- During peak seasons or promotions, processing times may be slightly extended.
- Once your order has been dispatched, you will receive a confirmation email with tracking details.
Delivery Time
- Estimated delivery times:
- Main Cities: 1–3 business days
- Outlying/Regional Areas: 3–5 business days
Please note that delivery times may vary depending on your location and external factors beyond our control.
Shipping Costs
- Shipping fees are calculated at checkout based on your delivery location and order size.
- Any promotional free shipping offers will be clearly stated on our website.
Tracking Your Order
- Once your order has shipped, you will receive a tracking number via email.
- You can track your parcel directly through Courier Guy’s tracking system using the provided number.
Delays
- While we aim to ensure timely delivery, delays may occasionally occur due to:
- High shipment volumes
- Weather conditions
- Public holidays
- Courier operational delays
We appreciate your patience and understanding in such cases.
Incorrect Shipping Information
- Please ensure your shipping address is correct at checkout.
- We cannot be held responsible for orders delivered to incorrect addresses provided by the customer.
- Damaged or Lost Packages
- If your package arrives damaged or you believe it has been lost, please contact us within 48 hours of the expected delivery date so we can assist you in resolving the issue with Courier Guy.
Contact Us
For any shipping-related questions, please contact our support team.
